Please allow 1-3 business days to process your transaction. Shipping is either through UPS, USPS Priority Mail and on occasion Fed EX. Please allow 4-7 business days for delivery after your order has been processed. Refunds are given only for damaged or defective goods. While we make every effort to ensure accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. We guarantee delivery only to the addresses we are given. Refunds or exchanges are made for damaged or defective merchandise only. Authorization is required for returns of undamaged retail items (excluding coffee and tea) and the return shipping and replacement shipping is at the customer's expense.